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Feedback & Complaints

At Ready Enable, we are always looking for ways to improve our services.

Your feedback will be treated confidentially and we will work 

with you to resolve issues as quickly as possible

At Ready Enable we encourage feedback from our customers on our services so that we can make improvements.
You can email feedback@readyenable.com.au or call us on 1800 966 028.

You can also fill in our Feedback form.

Email us

feedback@readyenable.com.au

Call us

1800 966 028

Feedback form

Click here

We welcome feedback and take concerns seriously

At Ready Enable, we are committed to providing safe, respectful, and high-quality supports. We believe everyone has the right to speak up, be heard, and be treated fairly.


You have the right to make a complaint or provide feedback:

  • Without fear of discrimination or retaliation
  • Free of charge
  • At any time, even if your support has ended
  • With support from an advocate or trusted person if you choose


We encourage you to raise concerns early so we can work with you to resolve them quickly and fairly.

We encourage you to contact us first

If you feel comfortable, you can raise your concern directly with Ready Enable. Many issues can be resolved quickly through open communication.


You can make a complaint:

  • In person
  • By phone
  • By email
  • In writing

With the help of a support person or advocate
We will:

  • Listen respectfully
  • Take your concern seriously
  • Investigate fairly
  • Keep you informed
  • Aim to resolve complaints promptly

For Complaints

If you are not satisfied with our response, or prefer to speak to an independent body, you can contact one of the organisations below.

NDIS Quality and Safeguards Commission

For complaints about NDIS-funded supports or services.

Aged Care Complaints

For complaints about aged care services, including private aged care and future Support at Home services.

NSW Disability & Aged Care Abuse – Reportable Conduct

For serious concerns about abuse, neglect, or exploitation.

Australian Competition & Consumer Commission (ACCC)

For concerns about consumer rights, misleading conduct, or unfair business practices.

NSW Fair Trading

For complaints about services, contracts, or business practices in NSW.

Australian Human Rights Commission

For complaints relating to discrimination or human rights breaches.